Rating Your Suppliers - Part Two of Four: Service Level Agreement Assessment

December 30, 2014

Service level agreements are documented, binding service performance standards.  SLAs, negotiated and mutually agreed between the company and each mobility supplier, define the guaranteed minimal level of service.  SLAs are the basis for evaluating a service provider’s performance.

Well-constructed SLAs will:

  • Create a common understanding of services, priorities and...

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Rating Your Suppliers – Part One of Four: Supplier and Policy Satisfaction Surveys

December 23, 2014

Ensuring policies are competitive and suppliers deliver quality services starts with performance criteria that are measured at regular intervals.  Four common assessment methods are Satisfaction Surveys; Mobility SLA Assessments; KPI Assessment and Audits.  Part One of this four-part series focuses on assessing the satisfaction of assignees/transferees and their managers.

Assessing...

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Procurement – RFP From the Supplier’s Perspective

December 15, 2014

How do prospective suppliers view your RFP?  Are you confident that suppliers can effectively present their true value and that the “best fit” suppliers are participating in the process? 

Responding to an RFP is a time-consuming and costly commitment.  In deciding whether to participate in a RFP, the supplier considers:

...

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